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Epoxy Solutions / About Us / Guarantee / Optional July 2014
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OUR OPTIONAL GUARANTEE


GUARANTEE PERIOD: 5 YEARS FROM DATE OF INVOICE


EPOXY SOLUTIONS guarantees that our high calibre of workmanship allow us to guarantee that your floor will remain well bonded for a full five (5) years from date of invoice or substantial completion and that this guarantee is one of the best in the business.

All outstanding invoices must be paid in full before guarantee claims can be processed.

 

OUR GUARANTEE:

  1. To back our installation for 5 full years from date of invoice.
  2. That our materials are of top quality and durability.
  3. That our work will not delaminate for the duration of the guarantee. (See below for exceptions)
  4. That in case of coating failure, we will repair it promptly.
  5. That all work will be done in a clean and professional manner.
  6. That we will do the work exactly as specified.
  7. Coverage is on a declining scale with 100% coverage in the 1st year, 80% 2nd year, 60% 3rd year, 40% 4th year & 20% coverage in the 5th year of use

 

Aesthetics Disclaimer:
The above guarantee does not cover loss of gloss, scratching, marring, ambering, staining or other issues related to the manufacture of the product, which will occur over time. It is therefore highly recommended, that in residential and commercial settings, where aesthetics are required, that a polymer wax be applied periodically to maintain or enhance the beauty of the floor.

Concrete Disclaimer:
WE DO NOT GUARANTEE CONCRETE CRACK REPAIR.
IF CONCRETE MOVES, IT WILL CRACK,
IF IT DOES NOT MOVE IT WILL NOT CRACK

The above guarantee excludes any delaminations caused by the permeation of any foreign matter from below or within the substrate, such as moisture vapour, oil, or silicons. Moisture vapour pressure (MVP) must never exceed 3 lbs./sq.ft. per 24 hours period at any given time as measured by a calcium chloride test and ASTM F1869-09 as standard or 4% moisture. Also excluded are areas where there is insufficient bonding due to any foreign materials present in the substrate, such as oil saturation and/or a breakdown of the substrate to the coating such as soft sandy concrete. Also excluded are areas used for purposes other than their design. The use of steel wheels on flooring, dragging of skids or dropping items with point loads are considered damage. Damage is not a claimable guarantee item.

General Disclaimer:
For all guarantee claims, an inspection report must be issued to determine the cause of the coating failure. Any damage to the coating will have to be noted and repaired along with any claimed areas. Damaged areas left unrepaired will grow larger and must be repaired in order for guarantee to stay valid. The owner will be required to pay for damaged areas at current prices. Failure to repair damaged areas voids guarantee.

This 5 year written Guarantee is not transferable or negotiable.

This Guarantee does not include any provisions for loss of use.

This Guarantee supersedes any other Guarantee or
representation, whether written oral or implied, hereto
made between the parties.